Terms & Conditions

These Terms & Conditions govern the use of the website www.maisonelnabil.com and all purchases made through it. By accessing this website or placing an order, you agree to be bound by these Terms & Conditions in full.

1. Company Information

This website is operated by:

Legal Entity: Best Luxury Perfumes Trading L.L.C
Trade Name: Maison El Nabil
Registered Address: Dubai, United Arab Emirates
Email: contact@maisonelnabil.com

Maison El Nabil operates internationally and sells to both consumers (B2C) and businesses (B2B).

2. Scope of Use

• The website is accessible worldwide.
• Purchases are restricted to individuals aged 18 years or older.
• Users agree to use the website lawfully and in accordance with these Terms.

Maison El Nabil reserves the right to refuse service, suspend accounts, or cancel orders at its sole discretion.

3. Customer Obligations

Customers are responsible for:

• Providing accurate, complete, and up-to-date personal and delivery information
• Maintaining the confidentiality of account credentials
• Ensuring lawful use of products purchased

Maison El Nabil shall not be held responsible for errors caused by inaccurate information provided by the customer.

4. Products & Availability

All products are subject to availability.

Maison El Nabil reserves the right to:

• Modify product descriptions or visuals
• Discontinue products without notice
• Limit quantities per order
• Correct pricing or typographical errors at any time

Images are illustrative and non contractual.

5. Product Descriptions & Subjective Characteristics

Product images, photographs, videos, and visual representations displayed on the Maison El Nabil website are provided for illustrative purposes only and are non-contractual.

Olfactory pyramids, fragrance families, intensity, sillage, longevity, gender orientation, inspirations, and all sensory or descriptive classifications are provided for information purposes only.

These descriptions are based on the professional expertise and interpretation of our experienced perfumers. However, fragrance perception is inherently personal and subjective, and such classifications may vary from one individual to another.

As a result, these elements do not constitute any contractual commitment and shall not engage the liability of the seller. No claim, refund, or dispute may be based on a subjective appreciation of scent, intensity, sillage, longevity, or fragrance classification.

6. Pricing & Payments

Prices are displayed in multiple currencies and do not include VAT or customs duties, unless stated otherwise.

Accepted payment methods include:

• Credit/Debit Cards
• Apple Pay / Google Pay

Orders may be cancelled in case of:

• Suspected fraud
• Payment failure
• Pricing or system errors

Maison El Nabil reserves the right to refuse or cancel any order at its discretion.

7. Delivery & Returns

Delivery and returns are governed by the Delivery & Returns Policy, which forms an integral part of these Terms & Conditions.

By placing an order, the customer acknowledges having read and accepted the Delivery & Returns Policy in full.

8. Intellectual Property

All content on this website, including but not limited to:

• Texts
• Images
• Logos
• Brand name
• Visuals
• Product designs

is the exclusive property of Maison El Nabil.

Any reproduction, distribution, modification, or commercial use without prior written consent is strictly prohibited.

9. Limitation of Liability

To the fullest extent permitted by law, Maison El Nabil shall not be liable for:

• Indirect or consequential damages
• Loss of profits or data
• Website downtime or technical issues
• Delays or failures caused by third-party carriers
• Customs delays or governmental actions
• Improper use of products by the customer
• Differences in individual olfactory perception or subjective sensory interpretation

Products are used under the sole responsibility of the customer.

10. Force Majeure

Maison El Nabil shall not be held liable for failure or delay in performance due to events beyond reasonable control, including but not limited to:

• Natural disasters
• War or civil unrest
• Pandemics
• Supply chain disruptions
• Carrier strikes
• Governmental restrictions

11. Governing Law & Jurisdiction

• EU customers: These Terms are governed by French law, and disputes fall under the jurisdiction of French courts.
• Non-EU customers: These Terms are governed by UAE law, and disputes fall under the jurisdiction of UAE courts.

This dual framework ensures compliance with applicable consumer protection laws.

12. Language

The English version of these Terms & Conditions is the legally binding version.
Translations into French or Arabic are provided for convenience only.

13. Acceptance of Terms

By accessing this website or completing a purchase, the customer confirms having read, understood, and accepted these Terms & Conditions without reservation.